My comments are directed at the lady or ladies that answer the main phone. I have called many times to ask questions of my doctor or his assistant, and the majority of the time the lady answering the phone is rude, irritable and seems to be intent on discouraging me from talking to my provider or his assistant. I had prostate laser surgery on September 28, 2022, and called 2 weeks later to ask about swelling and a small stream. On this ocassion, the lady informed me I needed Tamsulosin, which I thought was strange that a phone receptionist should be giving me medical advice, and she sent a message to Dr. Larsen's office. I received a call back from a PA, and got a prescription for Tamsulosin. On Monday, 10/24/22, I called again because I had been having problems with incontinence and leaking, which I had never had prior to surgery, and the lady said she would send a message to Dr. Larsen's office. By Wednesday morning, 10/26/22, I had not received a call back, so I called again. I explained that I had called on Monday and the lady said there was no record of my call. She asked me why I wanted to speak to someone and I explained it to her. She then started saying, with an attitude, that I was contradicting myself, because I had said on 10/24 that I couldn't urinate and wanted Tamsulosin and now I was saying I was urinating too much. ( I never said I couldn't urinate, I just said I had a reduced stream and I never asked for Tamsulosin. The PA recommended Tamsulosin.) The conversation went back and forth with me getting very upset, wondering why this person was giving me such a hard time. As I said previously, it seemed like she was trying to prevent me from talking to Dr. Larsen's office. Her behavior is enough to cause me to go to another practice. The conversation today was the most extreme I have had with her, but there have been many other calls where she was short, rude and not pleasant to talk to. I am an easy-going person, and have never given her any reason to be short or rude to me. Some customer service training is needed!!
