Testimonials & Reviews
Arizona Urology
Urology located in Goodyear, Glendale, and Gilbert, AZ
Arizona Urology always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 87 reviews with an average rating of 4.31 out of 5 stars. Please read what others are saying about Arizona Urology below, and as always, we would love to collect your feedback.
Oscar A.
Submitted 04/09/25
I'll be brief in order to increase odds of others reading this warning. In general I attest to ALL the other recent 1-star reviews posted by others about the front office staff. Dr. Jain may or may not be a good doctor. I do not know and likely won't be finding out. The very rude and condescending attitude I got at the Goodyear office front desk will not have me taking my 97 yr. mother there ever again. Having said that, if you enjoy eyes being rolled as the other woman sitting at the front desk listening in is repeatedly sighing away, this is a perfect fit for you. Not us.
Patti R.
Submitted 02/26/25
I was not going to write a review, but after reading so many others, I decided to write the review. Communications is not a strength of this office, they don't seem to like to explain anything to the patient. Answering phone calls is an issue and getting timely returned calls too. Many staff that I saw or encountered had harsh, unpleasant communication with the patients. Its like they do not enjoy their job at all or maybe they hall had a bad day. But from the other reviews, it seems they greatly need some quality customer service training. I did have a great MA to prep my procedure and Dr. Jain is a highly competent doctor. However the negative atmosphere, lack of customer service and unpleasant customer interactions drives my rating.
Joseph A.
Submitted 01/28/25
I was calling into my doctors office with my PSA results and was told that I was in Advanced stage prostate cancer, so my doctor gave me an order to go see Dr. Pandy they made my appointment. I got to their Mesa practice. And never saw Dr. Pandy. They gave me the assistant they checked. My bladder asked me questions if I was having problems urinating they seemed to think that I was fine then send me to go to another PSA blood draw. I never heard back from them, so I called to make another follow up appointment And told me that I was a candidate for biopsies note that I was diagnosed in September and these people would not get me in for the biopsies. I asked them if they knew that my numbers were elevated and that I was in advanced stages. They sent me home and told me to call to reschedule an appointment. I couldn’t get through to this office for the life of me even after leaving them messages so I called my doctors office and told them I am going with Another specialist because they wouldn’t lift a hand to try to get me in for the biopsies. I had my biopsies done last week And Pandy‘s office has the gall to send me a voicemail telling me they’re ready to schedule me in for the biopsy procedure for February. My PSA numbers have skyrocketed since I left Pandy‘s office. These people have no compassion for cancer patients. The woman that answers their phones. The one time I get through to get them to answer. She was very rude and harsh and I asked her why are you angry? And she said I’m not angry. Just this is just the way I talk to people. Dr. Pandy, please clean up that mess. My new urology specialist and his staff are outstanding in their field and very compassionate. I think your office manager and Mesa needs to get a car wash job or something.
David M.
Submitted 01/13/25
This is the first time EVER that I leave a review like this. These people are not only EXTREMELY rude but also very unprofessional. Not only did Roxanne pull me in to a room without any explanation whatsoever, but the doctor was extremely rude and raised his voice at me in the most condescending way. Full on attitude from all the staff.
Just such a horrible experience overall. It’s so sad to see these people in this profession and not have the decency or empathy for those of us that affected by cancer.
Michelle D.
Submitted 01/08/25
I have been assigned to Dr. Jain, but have yet to ever see him in the two appointments that I have had. I saw Dr. Pandey 01/06/25 for a cystoscopy (surprise to me who I was scheduled to see). It was a horrible encounter. The MA (if she was an MA) was either new or inexperienced and had to go out an get someone else during my prep. She never said why she had to get someone else. There was fluid on the floor when I went into the room. No one asked how I was or bothered to introduce themselves. I was clearly anxious, but that did not seem to be of any importance to anyone. I was prepped and left in stirrups for 30 minutes waiting for the doctor. When he arrived he never introduced himself, asked me how I was, or demonstrate any basic decorum. He was curt, rough during the procedure and told me absolutely nothing except that I have a big bladder! The entire time I was in the procedure room there was loud talking and laughing going on outside the room, it sounded like a bar party! This was my second visit to the clinic. The check-in staff are unfriendly, the MAs were unfriendly and the doctor was unfriendly. I went home and looked at the reviews for this clinic and the doctors, including Dr. Jain. I decided to cancel future appointments, report my experience to my health plan and find another urology clinic. As an aside, I am not unfamiliar with appropriate healthcare protocol. I am an RN, was the clinical operations manager for a large family practice clinic for Kaiser Permanente in Washington. I know a great deal about how clinics should run, the importance of focus on patient and family needs, the importance of compassion and healthcare decorum. This clinic should be shut down! I was truly appalled.
Jill M.
Submitted 11/25/24
If I could give negative stars I would. No bedside manner. Botched a surgery on my brother in August. Performed another surgery in October. Still in extreme pain and hasn’t bothered to address it, just throws more pain meds at him. My brother hasn’t had his post op appointment yet (since 10/10 surgery date) and can’t get in to see him until 12/12. Awful!
Joseph C.
Submitted 11/04/24
Dr Jain was fantastic. Helped me with Greenlight Laser Prostate Procedure
I am now feeling like I was in my back in thirty's. I am able to sleep better during the night and not get up several times to use the bathroom.
Thank you, Dr Jain and his Staff.
Joe
Allan R.
Submitted 10/16/24
I would have liked to have your practice help me file an appeal since Blue Cross Blue Shield refused to pay for my procedure.
Samantha A.
Submitted 10/14/24
I would leave zero stars . This place is a joke they only care about money. I knew this appointment would be a waste of time before I even came in after reading there horrendous reviews. Mr Larson was a complete moron and told me he doesn’t think he can help me to please leave and just go to the hospital because he was talking to
Me like an idiot and you
Can tell they only
Made the appointment t for the money my appointment took over an hour long and they were late per usual doctors time I guess and I had to ask to leave a urine sample to test for infection. No result given. Was told they would order my ct scan I’ve been trying to get since June stat and they did not do that either. This office is full of incompetent people not doctors of any sort. Save yourself the time just go to the hospital got it thanks
Jim M.
Submitted 10/07/24
This office does not have ANY patient customer service. No one answers the phone, call and call. I leave a message, never get to speak to a human. I have tried for one month to schedule a surgery and it still hasn't happened. All the testing is done and I would like to move on and be done with this place. It's mostly the staff not the doctor. Waiting room is so full you can barely find a place to sit down. I am getting close to finding another MD
Kyle S.
Submitted 09/27/24
Excellent
Wardson L.
Submitted 09/10/24
The very worst office I have even worked with in my life. No one answers the phone. Then they say they call you back and they never do. There trying to work things out, while I've sat in the waiting room for an appointment. Watching the girls at the desk just talk and literally let the phones ring and not answering them. I do not recommend this place at all.
James M P.
Submitted 09/03/24
Been trying to get someone on phone over 1 hour. Nobody and mailbox is full. Always a problem, today surpasses!
I'm going to run out of testosterone before my labs, Sept 26. (Wife just shared today). Trying to get someone to discuss but no love.
This is a terrible problem with your practice, Dr. Larsen. I know you're a doctor and perhaps not an equally adept businessman but take it from a businessman this is a manageable problem and managing it would bring enormous benefits in good will.
James M P.
Submitted 09/03/24
Contact is my only complaint! It's so hard to contact you; (and you've no email access I can find). When your people do answer, (1 in 5), while competent, they are 'clipped' and hasty and treat me as though I'm lucky to have gotten them. Very off-putting.
And if that weren't irritation enought, after prolonged waiting I find your mailbox is full and 'can't accept more messages'!
Aren't these unforced errors? Shouldn't your staff be 'nice'? (Especially in light of how difficult it is to get hold of them)!
Betty F.
Submitted 09/24/23
My Dr visit was excellent All my questions were answered. I would definitely give you a FIVE STAR Rating
Joseph J.
Submitted 08/20/23
Dr. Larsen is at tentative, but I have called twice to schedule an appointment last time being 1400/2pm or very close to that time on Aug 16th, 2023, and there is a problem with the one who answers and takes down the appointment information. I ended up having to go into detail about my personal issues the last eight months.
I began the conversation telling her that it has been some time and I have not been able to get there but I need to see Dr. Larsen per his request. I also have called the ER line and Dr. "Joey" told me to contact them. The VA let me know that my consultation referral was going to expire unless I scheduled an appointment by Aug 22, 2023. But I understand that I have not gotten the semen analysis and because I have not been able to make it to Dr. Larsen, in a timely manner, we did not have to schedule the appointment and I would return to the VA.
Even after I stated we did not have to schedule the appointment, she pushed it and stated I missed an appointment and seemed as though she wanted to schedule it so I proceeded with the call. I stated I tried to call and cancel it, rudely she stated if it is same day it is a missed appointment. I then had to explain things I did not want to but because I missed the appointment, I thought it fair to provide an explanation. I went on to say I have battled depression been hospitalized, on top of unemployment and vehicle issues which is why I have continued to reschedule as my car may not make the trip.
Though I did not have to detail the car information, I did detail the rest and she still had quite an attitude instead of allowing me to get off the phone and not schedule. I felt as though she was trying to belittle me, and again this is not the first time over appointment scheduling, and I would like to say it is the same woman but I can not confirm that.
The end of the call, after I was trying to determine if we were setting an appointment or not as I have been in pain, or whether I needed to go to a lab I didn't even know about, or what? She had a long pause and said "sooo.." as if it was a question and quite smirky, I told her it is okay we do not have to schedule the appointment, and to take care.
I did this so I did not in turn become rude with her and I can not mentally afford to deal with her and her self-righteous attitude, when this is a customer service call. Unless this type of behavior is warranted and allowed by AZ Urology. If so then this was a waste of time, and I do apologize for not being able to keep up at all times again I had a breakdown on top of other things so it is hard to get up and do things on top of the testicular pain.
My only regret is not asking for her name because I wanted to keep my cool for the day.
Nancy O.
Submitted 07/12/23
Had a good meeting with Amanda. She answered all my questions and was helpful to me.
Gary L.
Submitted 02/28/23
The time from prep to the start of the procedure took a long time
Kenneth L.
Submitted 01/13/23
I dreaded the boisy but it turned out ok and it didn't take long
Tarsem S.
Submitted 12/20/22
Good job.