Testimonials & Reviews
Arizona Urology
Urology located in Goodyear, Glendale, and Gilbert, AZ
Arizona Urology always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 99 reviews with an average rating of 4.11 out of 5 stars. Please read what others are saying about Arizona Urology below, and as always, we would love to collect your feedback.
Juliana M.
Submitted 09/15/26
If you want urology care from a caveman using facilities and equipment that appear to be from the 1970s this is the place to go I waited two months and made two trips to Phoenix for essential bladder cancer surveillance only to discover that the scope had no camera or monitor so I could not see my own bladder and receive the closure I needed When I explained that I have PTSD and a history of traumatic brain injuries and was not comfortable simply taking his word that my cancer had not returned the doctor said he did not care refused to perform the procedure and told me to leave He then left the examination room door wide open while I had no pants on and had only been given a plastic covering I am now overdue for critical high grade bladder cancer surveillance and struggling to find another appointment because this doctor responded to a reasonable concern with arrogance and humiliation instead of compassion His actions violated the first principle of the Hippocratic oath (DO NO HARM) In my opinion this doctor has no business practicing medicine because he allowed his ego and hurt feelings to take priority over the needs of a frightened cancer patient He overheard a private conversation between my wife and me took offense and treated me this way After we left police suddenly arrived and stopped a similar white truck while checking license plates which leads me to believe this office called them and made some kind of claim against me Trying to involve the police after denying a cancer patient essential care over a private conversation is absolutely unbelievable
Sarah W.
Submitted 09/02/26
I was admitted to Thunderbird hospital was told by my the doctor Stephen Larsen that I would have my stent removed in two weeks. I had a conversation with him and his staff before surgery explain my concerns with a stent and how painful it is for me in general. I was promised that they would have me back in two weeks to remove the stone and stent. I was then admitted to the hospital due to I was septic and had a high fever the nurse at the hospital called the office and they stated they had signed off on me and that I was no longer under their care. Now brings me to today. The surgery scheduler called me today and stated that they could not get me in until September 30 for surgery. I explained on the phone that I am in a lot of pain and need to be seen sooner and was told that the stent would be taken out in two weeks like the doctor promised. Plus on top of all this mess he now is going on vacation. Why did you straight up lie to a patient and their family. After the procedure was complete the doctor never came out to talk to my family or I after they placed the stent in. Stephen Larsen has terrible bed side manners. She then stated she could not transfer me to anyone else and that the have no other options and plus the doctor is going on vacation.So I have a 12mm stone and a stent and in extreme pain and no surgery for a month and stated I would just have to deal with it. Doctor Stephen Larsen straight up lied to me. The office staff are rude and don’t call back.If I could rate a zero star I would the fact that the doctor lied and the staff at his office is no help at all.
Lonnie T.
Submitted 08/11/26
I don't know where to start. I may have made one of the doctors upset. however, I hope we can work to get past whatever I was just not getting (may have a issue picking up on social cues). I hope he can help fix a portion of an issue I've had for a long time. I will still have a lot of work to do but if he holds up his end I will be closer to a healthier me.
Ps I have family in healthcare so I understand patients can be a bit thick sometimes.
Ely D.
Submitted 06/02/26
No Thank You
Carlos P.
Submitted 01/15/26
Pierre was very professional and explained my situation in detail. He took his time and was detailed regarding the next steps. I will continue seeing them for my future treatment. Thank you, Pierre.
PD Jaid, the gentleman who answered the phone and helped me with the appointments, was very cordial and attentive. Thanks, Jaid
.
PD, the gentleman at the front desk (do not remember his name), was also very nice. Thank you,
Eugene I.
Submitted 11/19/25
very quick, but informa
Jerry G.
Submitted 10/06/25
Alexus Stephens was just excellent. answered my questions and listened! She was most compassionate and helpful. I hope I get to work with she and Dr Pandey in the future, they were just great !!
Jerry G.
Submitted 10/06/25
Great Doctor, very skillful and knowledgeable. addressed my every concern. I highly reccomend Arizona Urology. The staff was always very kind and helpful.
Evelin A.
Submitted 06/17/25
Front office personnel has horrible customer service, especially for spanish speakers. My mother tried to schedule an appointment and the lady she was talking to was so incredibly rude, talked to her like she was stupid. Its so upsetting. Even when she went in office, they were so very rude. this needs to change because even if the doctor is great, they are the face of the office. Just for this reason i dont recommend, which is bad for the provider because they are not bad. I just don't understand why they would put such disrespectful people in front office. Patients already are likely stressed due to medical situation they are going to, they dont deserve to be treated so rudely just to try and make an appointment.
Lorena L.
Submitted 05/28/25
I don’t understand how the office personnel operate at this location. Service is awful. Starting from leaving messages and not receiving a call back is just the beginning of how unprofessional the staff is. How they indicate returning calls within 48 hours. And if lucky, getting someone on the phone is ridiculous. They never know anything. All they say is to leave another message. Having to leave messages for months and continuing to call my insurance to do three way calls to resolve the matter was useless. After escalating to speak to a manager who was not available (no one ever is). I received a call and the person was laughing at my situation. She made no sense and blamed the insurance. How can a claim go on for months and they don’t bother to call the insurance for clarification on payments made by the insurance. But of course, they have to blame someone else. Instead of taking accountability and resolving the claim. I asked what the time frame would be for the manager to return the call and she could not provide an estimated time. Apparently there is no communication within the staff. Hopefully it doesn’t take months. I don’t recommend this office…
Rich O.
Submitted 05/16/25
Could service be poorer? Yes. But not by much. I've had more than one phone call not returned. (Including the office manager) It looks like the patient portal is not even monitored. So what have we missed because patient - staff communication is practically non-existent? I wonder about that too. Certainly there was the time that they wanted to do an invasive test, but a CT scan showed that it wasn't necessary. I left a phone message asking to discuss it. No return call. So I canceled the test on my own. I'm glad that I did.
Kern P.
Submitted 05/05/25
I was not happy with service and staff. I tried to get help from them and did perform some of their tests (urine analysis and flow rate), but never was able to speak to dr. I couldn't get the staff to utilize urine samples w/ particulates for analysis. It seemed the staff was more interested in always doing non-value add tests w/ Dr office visits and not truly concerned about my health. Billing even charged me for a follow up phone call w/ no support or treatment... dont waste your time w/ this team.
Oscar A.
Submitted 04/09/25
I'll be brief in order to increase odds of others reading this warning. In general I attest to ALL the other recent 1-star reviews posted by others about the front office staff. Dr. Jain may or may not be a good doctor. I do not know and likely won't be finding out. The very rude and condescending attitude I got at the Goodyear office front desk will not have me taking my 97 yr. mother there ever again. Having said that, if you enjoy eyes being rolled as the other woman sitting at the front desk listening in is repeatedly sighing away, this is a perfect fit for you. Not us.
Patti R.
Submitted 02/26/25
I was not going to write a review, but after reading so many others, I decided to write the review. Communications is not a strength of this office, they don't seem to like to explain anything to the patient. Answering phone calls is an issue and getting timely returned calls too. Many staff that I saw or encountered had harsh, unpleasant communication with the patients. Its like they do not enjoy their job at all or maybe they hall had a bad day. But from the other reviews, it seems they greatly need some quality customer service training. I did have a great MA to prep my procedure and Dr. Jain is a highly competent doctor. However the negative atmosphere, lack of customer service and unpleasant customer interactions drives my rating.
Joseph A.
Submitted 01/28/25
I was calling into my doctors office with my PSA results and was told that I was in Advanced stage prostate cancer, so my doctor gave me an order to go see Dr. Pandy they made my appointment. I got to their Mesa practice. And never saw Dr. Pandy. They gave me the assistant they checked. My bladder asked me questions if I was having problems urinating they seemed to think that I was fine then send me to go to another PSA blood draw. I never heard back from them, so I called to make another follow up appointment And told me that I was a candidate for biopsies note that I was diagnosed in September and these people would not get me in for the biopsies. I asked them if they knew that my numbers were elevated and that I was in advanced stages. They sent me home and told me to call to reschedule an appointment. I couldn’t get through to this office for the life of me even after leaving them messages so I called my doctors office and told them I am going with Another specialist because they wouldn’t lift a hand to try to get me in for the biopsies. I had my biopsies done last week And Pandy‘s office has the gall to send me a voicemail telling me they’re ready to schedule me in for the biopsy procedure for February. My PSA numbers have skyrocketed since I left Pandy‘s office. These people have no compassion for cancer patients. The woman that answers their phones. The one time I get through to get them to answer. She was very rude and harsh and I asked her why are you angry? And she said I’m not angry. Just this is just the way I talk to people. Dr. Pandy, please clean up that mess. My new urology specialist and his staff are outstanding in their field and very compassionate. I think your office manager and Mesa needs to get a car wash job or something.
David M.
Submitted 01/13/25
This is the first time EVER that I leave a review like this. These people are not only EXTREMELY rude but also very unprofessional. Not only did Roxanne pull me in to a room without any explanation whatsoever, but the doctor was extremely rude and raised his voice at me in the most condescending way. Full on attitude from all the staff.
Just such a horrible experience overall. It’s so sad to see these people in this profession and not have the decency or empathy for those of us that affected by cancer.
Michelle D.
Submitted 01/08/25
I have been assigned to Dr. Jain, but have yet to ever see him in the two appointments that I have had. I saw Dr. Pandey 01/06/25 for a cystoscopy (surprise to me who I was scheduled to see). It was a horrible encounter. The MA (if she was an MA) was either new or inexperienced and had to go out an get someone else during my prep. She never said why she had to get someone else. There was fluid on the floor when I went into the room. No one asked how I was or bothered to introduce themselves. I was clearly anxious, but that did not seem to be of any importance to anyone. I was prepped and left in stirrups for 30 minutes waiting for the doctor. When he arrived he never introduced himself, asked me how I was, or demonstrate any basic decorum. He was curt, rough during the procedure and told me absolutely nothing except that I have a big bladder! The entire time I was in the procedure room there was loud talking and laughing going on outside the room, it sounded like a bar party! This was my second visit to the clinic. The check-in staff are unfriendly, the MAs were unfriendly and the doctor was unfriendly. I went home and looked at the reviews for this clinic and the doctors, including Dr. Jain. I decided to cancel future appointments, report my experience to my health plan and find another urology clinic. As an aside, I am not unfamiliar with appropriate healthcare protocol. I am an RN, was the clinical operations manager for a large family practice clinic for Kaiser Permanente in Washington. I know a great deal about how clinics should run, the importance of focus on patient and family needs, the importance of compassion and healthcare decorum. This clinic should be shut down! I was truly appalled.
Jill M.
Submitted 11/25/24
If I could give negative stars I would. No bedside manner. Botched a surgery on my brother in August. Performed another surgery in October. Still in extreme pain and hasn’t bothered to address it, just throws more pain meds at him. My brother hasn’t had his post op appointment yet (since 10/10 surgery date) and can’t get in to see him until 12/12. Awful!
Joseph C.
Submitted 11/04/24
Dr Jain was fantastic. Helped me with Greenlight Laser Prostate Procedure
I am now feeling like I was in my back in thirty's. I am able to sleep better during the night and not get up several times to use the bathroom.
Thank you, Dr Jain and his Staff.
Joe
Allan R.
Submitted 10/16/24
I would have liked to have your practice help me file an appeal since Blue Cross Blue Shield refused to pay for my procedure.