Testimonials & Reviews
Arizona Urology
Urology located in Goodyear, Glendale, and Gilbert, AZ
Arizona Urology always appreciates feedback from our valued patients. To date, we’re thrilled to have collected 73 reviews with an average rating of 4.75 out of 5 stars. Please read what others are saying about Arizona Urology below, and as always, we would love to collect your feedback.
Betty F.
Submitted 09/24/23
My Dr visit was excellent All my questions were answered. I would definitely give you a FIVE STAR Rating
Joseph J.
Submitted 08/20/23
Dr. Larsen is at tentative, but I have called twice to schedule an appointment last time being 1400/2pm or very close to that time on Aug 16th, 2023, and there is a problem with the one who answers and takes down the appointment information. I ended up having to go into detail about my personal issues the last eight months.
I began the conversation telling her that it has been some time and I have not been able to get there but I need to see Dr. Larsen per his request. I also have called the ER line and Dr. "Joey" told me to contact them. The VA let me know that my consultation referral was going to expire unless I scheduled an appointment by Aug 22, 2023. But I understand that I have not gotten the semen analysis and because I have not been able to make it to Dr. Larsen, in a timely manner, we did not have to schedule the appointment and I would return to the VA.
Even after I stated we did not have to schedule the appointment, she pushed it and stated I missed an appointment and seemed as though she wanted to schedule it so I proceeded with the call. I stated I tried to call and cancel it, rudely she stated if it is same day it is a missed appointment. I then had to explain things I did not want to but because I missed the appointment, I thought it fair to provide an explanation. I went on to say I have battled depression been hospitalized, on top of unemployment and vehicle issues which is why I have continued to reschedule as my car may not make the trip.
Though I did not have to detail the car information, I did detail the rest and she still had quite an attitude instead of allowing me to get off the phone and not schedule. I felt as though she was trying to belittle me, and again this is not the first time over appointment scheduling, and I would like to say it is the same woman but I can not confirm that.
The end of the call, after I was trying to determine if we were setting an appointment or not as I have been in pain, or whether I needed to go to a lab I didn't even know about, or what? She had a long pause and said "sooo.." as if it was a question and quite smirky, I told her it is okay we do not have to schedule the appointment, and to take care.
I did this so I did not in turn become rude with her and I can not mentally afford to deal with her and her self-righteous attitude, when this is a customer service call. Unless this type of behavior is warranted and allowed by AZ Urology. If so then this was a waste of time, and I do apologize for not being able to keep up at all times again I had a breakdown on top of other things so it is hard to get up and do things on top of the testicular pain.
My only regret is not asking for her name because I wanted to keep my cool for the day.
Nancy O.
Submitted 07/12/23
Had a good meeting with Amanda. She answered all my questions and was helpful to me.
Gary L.
Submitted 02/28/23
The time from prep to the start of the procedure took a long time
Kenneth L.
Submitted 01/13/23
I dreaded the boisy but it turned out ok and it didn't take long
Tarsem S.
Submitted 12/20/22
Good job.
William D.
Submitted 10/26/22
My comments are directed at the lady or ladies that answer the main phone. I have called many times to ask questions of my doctor or his assistant, and the majority of the time the lady answering the phone is rude, irritable and seems to be intent on discouraging me from talking to my provider or his assistant. I had prostate laser surgery on September 28, 2022, and called 2 weeks later to ask about swelling and a small stream. On this ocassion, the lady informed me I needed Tamsulosin, which I thought was strange that a phone receptionist should be giving me medical advice, and she sent a message to Dr. Larsen's office. I received a call back from a PA, and got a prescription for Tamsulosin. On Monday, 10/24/22, I called again because I had been having problems with incontinence and leaking, which I had never had prior to surgery, and the lady said she would send a message to Dr. Larsen's office. By Wednesday morning, 10/26/22, I had not received a call back, so I called again. I explained that I had called on Monday and the lady said there was no record of my call. She asked me why I wanted to speak to someone and I explained it to her. She then started saying, with an attitude, that I was contradicting myself, because I had said on 10/24 that I couldn't urinate and wanted Tamsulosin and now I was saying I was urinating too much. ( I never said I couldn't urinate, I just said I had a reduced stream and I never asked for Tamsulosin. The PA recommended Tamsulosin.) The conversation went back and forth with me getting very upset, wondering why this person was giving me such a hard time. As I said previously, it seemed like she was trying to prevent me from talking to Dr. Larsen's office. Her behavior is enough to cause me to go to another practice. The conversation today was the most extreme I have had with her, but there have been many other calls where she was short, rude and not pleasant to talk to. I am an easy-going person, and have never given her any reason to be short or rude to me. Some customer service training is needed!!
Wallace R.
Submitted 10/15/22
It was very good.
Larry B.
Submitted 09/28/22
Excellent. Professional and helpful.
Roengchai D.
Submitted 08/18/22
I would recommended to every one
Patricia C.
Submitted 08/01/22
A week and a half ago I stumbled into the ER with kidney pain, I was admitted with a kidney stone and a kidney infection. This is where I was lucky enough to meet Dr. Larsen. I haven't had this medical issue before but he answered all my questions, put me at ease, discussed every step and made sure I was comfortable. Today I had a follow up procedure, every person in the office was professional and polite. Really made me feel like I got lucky by chance that night I went to the hospital. Everyone does a great job! I really appreciate Dr. Larsen in so many ways. Thank you for everything you're doing to help me.
Karen M.
Submitted 07/31/22
It went very well information was made easy to understand. Staff was grest
Daniel S.
Submitted 06/22/22
All staff and Dr. We're very good and professional. However, having a patient bring thier dog into the waiting room was disturbing. We have to wear masks but dogs allowed in the clinic is not right. Hope to not see this again.
Donna S.
Submitted 06/09/22
I would like to know why I’m not getting any of my test results
Darnell E.
Submitted 05/16/22
Fast and friendly
Reverend Greg C.
Submitted 04/26/22
Competent in all aspects of the business.
John H.
Submitted 03/28/22
Very professional
Ricky P.
Submitted 02/12/22
The end results were wonderful!
Cheryll B.
Submitted 12/31/21
Very professional. Been seeing Dr Jain and staff for 4 years. Would highly recommend.
Donald F.
Submitted 04/16/21
Thorough and professional all the way around. Just what you want in a medical provider